Age Verification

Why We Check Your Age

Gambling is only allowed for adults aged 18 and over, full stop. Love Casino checks this strictly because the law requires it, but also because it genuinely matters to us beyond the legal box-ticking. We don’t see age verification as paperwork – we see it as a real safeguard.

Minors can’t play at Love Casino under any circumstances. If we find out someone’s under 18, we close the account and withhold the funds inside it. There are no exceptions to this, and we won’t make any regardless of how the situation gets explained to us.

Why This Actually Matters

Young people are more vulnerable to gambling harm than adults, partly because their brains are still developing and partly because they tend to underestimate consequences. This isn’t speculation, it’s backed by research, which is exactly why the law protects them so firmly.

Love Casino takes this seriously beyond just following the rules. We genuinely don’t want young people gambling on our platform, not because we’d get in trouble otherwise, but because it’s the right thing to do. Strict verification is how we back that up in practice rather than just saying it.

How We Check Your Age

Verification happens in two stages, starting with what you enter at registration. You’ll need to provide your date of birth, and our system checks automatically that you’re at least 18 before letting you create an account.

The second stage kicks in at your first withdrawal, when we ask for full proof of identity – your ID card, passport, or driving licence works for this. We check that your stated date of birth actually matches the document, which is standard KYC verification required under UK gambling law. This is how we confirm you’re genuinely 18 or older, not just taking your word for it.

If You’re Under 18

If you’re under 18 and try to play, here’s what happens. Your account either won’t get created in the first place, or if it somehow slips through due to incorrect details, it gets caught and closed during verification.

Any money you deposited gets withheld rather than returned. This is our policy because minors shouldn’t be gambling, and UK law backs this position fully. It might sound harsh, but it’s there for a genuine reason rather than being arbitrary.

Bonuses and the Over-25 Rule

Love Casino offers bonuses to new players, which is pretty standard across the industry. Some UK gambling regulations restrict certain bonus types based on age, and we follow those restrictions closely rather than working around them.

If you’re younger than the threshold for a specific bonus, you simply won’t see it offered to you. This isn’t something we invented ourselves – it’s what UK gambling regulation requires of operators. Some promotions just aren’t available to everyone, and that’s by design rather than oversight.

How Verification Works

You’ll send us a copy of your ID document, either through the mobile app or the website directly. Take a photo, upload it, and we check it both manually and automatically. The whole process usually takes 1 to 3 working days from submission.

• Valid ID card (UK or international)
• Passport
• Driving licence
• National identity card from EU/EEA countries

Make sure your document is valid and clearly visible in the photo, with your face and date of birth both readable. If the photo’s too blurry or dark, we’ll simply ask you to send another one.

How Fast Verification Actually Is

Verification typically takes 1 to 3 working days, sometimes faster and occasionally a bit longer depending on how busy our team is. We check everything manually rather than relying purely on automated systems, which helps us avoid the kind of mistakes machines tend to miss.

If something’s unclear about your document, we’ll reach out directly rather than just rejecting it silently. Asking for a better photo isn’t a delay tactic, it’s genuinely just part of doing this properly.

What Happens If You Don’t Verify

Without verification, you can deposit and play, but you won’t be able to withdraw anything. This is standard practice across the gambling industry, not something unique to us, and it protects both Love Casino and the broader system from fraud.

After a set period, usually 30 days without verification, we close the account and return any remaining funds to your original payment method. This isn’t us being difficult – it’s designed to push people toward verifying sooner rather than leaving things unresolved indefinitely.

Privacy During Verification

Love Casino doesn’t hand your ID details out carelessly. We use KYC providers like Onfido, which are security-focused companies that specialise specifically in identity verification. They see your data to do their job, but they don’t pass it along anywhere else.

Your ID gets stored securely on our end, and we keep it for at least 6 years to meet UK gambling regulation requirements. After that retention period ends, it gets deleted rather than kept indefinitely for no reason.

Questions About Verification

If you’re running into problems with verification, reach out through our contact page and our team will help sort it out. We can tell you exactly what’s wrong with a photo or document if something didn’t go through cleanly.

This whole process protects young people and protects Love Casino at the same time, which is exactly why we take it as seriously as we do.